A non- refundable, deposit is required for all reservations made online. First time guests are required to make their reservations online. Deposits are deducted from your service total. 

Card information is stored in compliance with cardholder security.
Appointment confirmations and reminders will be sent via text and email. Client forms will be sent via text to be completed electronically prior to your visit. Please provide a valid phone number and email address when creating your client profile. Your phone number and email address will never be shared with or sold to a third party.

A 90% cancellation fee will apply to any cancellations made outside of the 48 HOUR cancellation window. You may cancel your appointment via text, phone, or email to avoid cancellation fees. No-shows will be charged 90% of the service(s) scheduled, and will no longer be able to book an appointment online.  Prepayment in full for services will also be required. 

Should you need to reschedule your session, we ask that you do so within 48 hours by phone, text or email. One reschedule is permitted before forfeiting your deposit. Late cancellations & No Call/ No Shows are subject to a 90% cancellation fee (less the deposit if applicable). 

If you are running late to your appointment, you will be charged for the service(s) scheduled in full regardless of the time remaining. 

By scheduling an appointment with Spa Crystal, you agree to the terms of this policy.