A non- refundable, deposit is required for all reservations made online. First time guests are required to make their reservations online. Deposits are deducted from your service total. 

Card information is stored in compliance with cardholder security.
Appointment confirmations and reminders will be sent via text and email. Client forms will be sent via text to be completed electronically prior to your visit. Please provide a valid phone number and email address when creating your client profile. Your phone number and email address will never be shared with or sold to a third party.

A 90% cancellation fee will apply to any cancellations made outside of the 48 HOUR cancellation window. You may cancel your appointment via text, phone, or email to avoid cancellation fees. No-shows will be charged 90% of the service(s) scheduled, and will no longer be able to book an appointment online.  Prepayment in full for services will also be required. 

Should you need to reschedule your session, we ask that you do so within 48 hours by phone, text or email. One reschedule is permitted before forfeiting your deposit. Late cancellations & No Call/ No Shows are subject to a 90% cancellation fee (less the deposit if applicable). 

If you are running late to your appointment, you will be charged for the service(s) scheduled in full regardless of the time remaining. 

By scheduling an appointment with Spa Crystal, you agree to the terms of this policy. 

If you are not satisfied with a Skin Script product purchase, it is returnable for credit or for another product.

Please keep the following in mind when returning product: 

• We must be advised of dissatisfaction of a product within 7 days of original purchase.
• The actual product must be returned to Spa Crystal within 14 days of the dissatisfaction for credit or exchange of another product.  

• Returned products must be at least 60% full.  

• You will be responsible for postage or delivery charges of the returned product.  

• You will receive the new, exchanged product free of delivery charges.