Policies

SCHEDULING POLICY FOR NEW CLIENTS:
First time guests MUST pay a $25 non-refundable deposit before the appointment request is accepted. A valid credit card is required to make a reservation. The deposit will be charged to the credit card provided at booking, & will be deducted from your service total.

Card information is stored in compliance with cardholder security.
 
Client forms will be sent via email to be completed electronically prior to your visit. Please provide a valid email address when creating your client profile. Your email address will never be shared with or sold to a third party.

CANCELLATION POLICY:
A 50% cancellation fee will apply to any cancellations made outside of the 48 HOUR cancellation window. You may cancel your appointment via text, phone, or email to avoid cancellation fees. No-shows will be charged 100% of the service(s) scheduled, and will no longer be able to book an appointment online.  Prepayment in full for services will also be required. 

RESCHEDULES:
ONE reschedule is allowed before losing access to book an appointment online, & a 50% rescheduling fee will be applied. 

RUNNING LATE:
If you are running late to your appointment, you will be charged for the service(s) scheduled in full regardless of the time remaining. 

SALES POLICY:
If you are not satisfied with a Skin Script product purchase, it is returnable for credit or for another product.

Please keep the following in mind when returning product: 

• We must be advised of dissatisfaction of a product within 7 days of original purchase.
 
• The actual product must be returned to Spa Crystal within 14 days of the dissatisfaction for credit or exchange of another product.  

• Returned products must be at least 60% full.  

• You will be responsible for postage or delivery charges of the returned product.  

• You will receive the new, exchanged product free of delivery charges.